Returns & Refunds Policy

At Insouciant, we want you to be satisfied with your purchase.

Return Window: You may request a return within 14 days of receiving your order.

Eligibility: Items must be unworn, unwashed, unused, and in their original condition. Items showing signs of wear, washing, or damage caused after delivery may not qualify for a return.

Non-Returnable Items: Custom-made, personalized, or final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect, subject to applicable law.

Damaged or Incorrect Orders: If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue.

Refunds: Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary by payment provider.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective, incorrect, or applicable law requires otherwise.

To request a return, contact us through our website's contact page before sending any item back.

Nothing in this policy limits any rights you may have under applicable law.